Find answers to common questions about our products, shipping, warranty, and more. If you can't find what you're looking for, please don't hesitate to contact us.
We typically accept T/T (30% deposit, 70% against copy of B/L) or L/C at sight. For long-term partners, other terms may be negotiated.
Our standard delivery term is FOB (Shanghai or Ningbo port). Other Incoterms like CIF, CNF, or EXW can be arranged upon request.
Delivery time depends on the items and order quantity. Generally, it takes 30 to 60 days after receiving your deposit. We will keep you updated on the production progress and provide photos before shipment.
Yes, 100%. Every machine is tested before packing to ensure it meets our quality standards. We also offer video inspection upon request.
Absolutely. You are always welcome to visit our factory in Wuyi, Zhejiang. Please let us know in advance so we can arrange a meeting.
Shipping cost varies by destination, order volume, and packing method. Please contact us with your details for an accurate quote.
Yes, we can arrange sea freight for you. We work with reliable forwarders to ensure safe and timely delivery.
Yes, we can provide samples if we have ready parts in stock. The sample cost and courier fee are borne by the customer.
Yes. We welcome OEM orders. You can customize:
Generally, our MOQ is 1x40' container. For trial orders or samples, please contact us to discuss.
Yes. We can match your brand colors and add your logo to the machine and packaging. A design fee may apply for small quantities.
Our products are certified with:
Yes, each machine comes with a detailed English user manual. If you need other languages, please let us know in advance.
We use reliable engines from well-known brands (e.g., Loncin, Honda copies) or other leading Chinese brands and offer EPA/CARB approved options for the US market.
We offer a 1-year limited warranty for manufacturing defects. Warranty covers replacement parts (not labor or shipping). Details can be found in our Terms & Conditions.
Yes, we can supply spare parts (blades, belts, filters, etc.) along with your order or separately. We recommend keeping key spares for continuous operation.
We take every issue seriously. If you encounter any problem:
We are building our global network. Currently, support is handled directly from our factory. For major markets, we are looking for reliable partners.
We provide detailed manuals and video guidance. For complex setups, we can arrange online support.
We treat every customer as a friend and partner. Our philosophy is simple:
No matter where you come from, we sincerely welcome you to grow with us.